Refund & Cancellation Policy

Last updated 2 October 2026

1. Overview of Digital Services

Replyo AI is a digital AI-assisted communication tool provided by Navon Labs ("we", "us", "our"). All subscriptions, plans (Starter, Pro, Max, Pro Annual and Max Annual), and credit allocations are delivered instantly to your account upon successful payment processing via Razorpay.

2. Cancellation Policy

• No automatic renewal — ever: Every Replyo AI plan is a one-time payment for a fixed period (one month or one year). Plans never renew or charge you automatically, so there is nothing to cancel — when the period ends, your account simply moves to the Free plan.
• Invoices: Every payment has a business invoice / expense receipt you can download from your account (or from the link in your receipt email), with your company name, address and tax ID if you add them.
• Reminders: We email you 3 days before your plan ends. Renewing is always your choice, and renewing early adds the new period on top of the days you have left.
• Ending a plan early: If you no longer want a plan you've bought, see the refund terms below or contact us at hello@navonlabs.in. Otherwise you keep full access to your plan's features and remaining credits until the end of the period you paid for.

3. Refund Eligibility & Criteria

We offer refunds under the following clear conditions:

• 24-Hour Refund Window: If you experience problems with Replyo AI, or simply are not happy with it, request a refund within 24 hours of your transaction and we will issue a 100% full refund, no questions asked.
• Technical Errors & Duplicate Billing: If you were charged multiple times due to a network glitch, or if the service was completely inaccessible due to server failure, you are eligible for an immediate full refund regardless of time elapsed.
• Failed Credit Delivery: If payment succeeded via Razorpay but credits or subscription access was not activated on your account, we will either manually credit your account or issue a full refund as requested.
• Exceptions: Accounts terminated due to abusive behavior, fraud, or violations of our Terms of Service (e.g., reverse-engineering, automated key farming) are ineligible for refunds.

4. How to Request a Refund

To initiate a refund request, please email our support team:

• Email: hello@navonlabs.in
• Subject line: Refund Request - [Your Registered Email / Payment ID]
• Information required:
  • Registered Replyo account email address
  • Razorpay Payment ID / Order ID (e.g., order_... or pay_...)
  • Reason for refund (optional, but helps us improve)

5. Refund Processing Timeline

Once approved, refunds are processed directly through Razorpay to your original payment method (Credit Card, Debit Card, UPI, Net Banking, or Wallet).

• Processing Time: We review and initiate refunds within 24 to 48 hours.
• Bank Settlement: Depending on your bank/card provider, the credited amount typically reflects in your bank account or card statement within 5 to 7 business days.

6. Contact Us

For any questions or assistance regarding billing, cancellations, or refunds, please visit our Contact Us page or email us at hello@navonlabs.in.